AA88's Privacy Policy — Your information is safe with us

1Introduction & Scope

Aa88 is one of Bangladesh's most trusted online gaming and casino platforms. Our Privacy Policy explains what information is collected when you use the aa88 website or app, why it is collected, and how it is stored and kept secure.

This Privacy Policy applies to all aa88 services — including the website, mobile app, Live Casino, Sports Betting, fish games, bingo, and all other gaming products. By using the aa88 platform, you are considered to have accepted the terms of this Privacy Policy.

Our goal is to manage your data with complete transparency. Your trust is our most valuable asset, and to protect it we follow internationally recognised data protection practices.

2What information we collect

Aa88 collects only the information necessary to deliver its services. Collecting unnecessary data goes against our policy. The types of information we collect are described below:

3How Your Information Is Used

Aa88 uses the information it collects solely for legitimate purposes. Below is a full list of how your data is used:

• For account creation, verification, and management.
• For processing deposits, withdrawals, and other financial transactions.
• To provide customer support and handle complaints.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To comply with legal and regulatory obligations.
• To improve the platform experience and develop new features.
• To keep you informed about relevant promotions, bonuses, and offers (you can opt out at any time).
• For monitoring responsible gaming practices and providing support.

We never share your data with third parties for advertising purposes. Your information is not used for profiling or automated decision-making that affects your rights.

4Who We Share Your Information With

Aa88 does not sell your personal information to third parties. However, limited data sharing may be necessary in certain circumstances:

• Payment Providers: Limited information is shared with payment providers such as bKash, Nagad, and Rocket solely to process transactions.
• Legal authorities: We may be required to disclose information in response to a valid court order or request from a government authority.
• Technology Partners: Cloud storage and cybersecurity providers operate under contractual confidentiality agreements.
• Anti-fraud organisations: To verify information against industry-standard fraud databases.

5Data Protection Methods

Aa88 uses a multi-layered security framework to protect your data. Our security infrastructure meets international standards and is regularly audited by third-party security experts.

• 256-bit SSL/TLS encryption — all data transmissions are secured.
• Database encryption — all stored data is kept in encrypted form.
• Two-factor authentication (2FA) — an extra layer of security for your account.
• Firewall & DDoS protection — the platform is secured against cyber attacks.
• Regular security audits and penetration testing.
• Automatic alerts for suspicious login attempts.
• Restricted staff access — only authorized personnel can view sensitive data.

6Cookie Policy

Aa88 uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser. The cookies we use include:

• Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: To remember your preferences, language settings, and game choices.
• Analytical Cookies: To understand which pages are visited most. This information is anonymised.
• Performance Cookies: To monitor loading times and overall platform performance.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

7Your Data Rights

Aa88 believes you should have full control over your own data. We therefore provide you with the following rights:

• Right to Access: You can find out what information we hold about you and request a copy.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that your data be restricted from use for specific purposes.
• Right to Portability: You can receive your data in a structured, portable format.
• Right to object: You may object to your data being used for marketing purposes.

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

8Data Retention Period

Aa88 retains your data only for as long as necessary. Different retention periods apply depending on the type of information:

• Account data: retained for the lifetime of the account and for 5 years after closure.
• Financial transaction records: 7 years (as required by law).
• Communication history: 2 years.
• KYC documents: 5 years after account closure.
• Gaming logs and history: 3 years.
• Cookie and session data: up to 1 year after the session ends.

Once the retention period expires, data is securely deleted or fully anonymized so you can no longer be identified.

9Protection of minors

Aa88 is strictly for users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted. If a parent or guardian suspects their child is using aa88, please contact our support team immediately.

10Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Privacy Team. We are always ready to help.

• Live chat: available 7 days a week, 24 hours a day.
• Email: [email protected]
• Complaints are typically responded to within 30 business days.
• Urgent security matters are responded to within 24 hours.

If your complaint is not resolved, you may also escalate it to the relevant regulatory authority. aa88 always operates in full compliance with applicable laws and regulations.